SRA & Ombudsman

Sarah Dixon & Co want to give you the best possible service. However, if at any point you become
unhappy or concerned about the service provided then you should inform Sarah Dixon immediately
so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact Sarah Dixon to discuss your concerns and we will do
our best to resolve any issues at this stage. If you would like to make a formal complaint then you
can read our full Complaints Procedure and the Complaints Procedure is available on email request
and is included in this firm’s Terms and Conditions which are forwarded to all clients on the
commencement of the case. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This
could be for things like dishonesty, taking or losing your money or treating you unfairly because of
your age, a disability or other characteristic. You can raise your concerns with the Solicitors
Regulation Authority (/consumers/problems/report-solicitor.page).
What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will
look at your complaint independently. This will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried
to resolve your complaint with us first. If you have, then you must take your complaint to the Legal
Ombudsman within six months of receiving a final response to your complaint and no more than six
years from the date of the act or omission; or no more than three years from when you should
reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman please contact them, their contact
details are www.legalombudsman.org.uk, telephone 0300 555 0333 between 9.00 a.m. to 5.00 p.m.